Empowering people, elevating service and growing businesses - together
- Who are we
Bilva at a glance
Bilva is a new-age BPO created with a purpose—to simplify business operations and deliver high-quality customer experience.
Even as a growing organization, Bilva stands out with:
- Young, skilled, and motivated workforce
- Transparent and efficient workflows
- Modern facilities and secure technology
- Flexible pricing suitable for all business sizes
We believe in building long-term partnerships through trust, performance, and professionalism.
At Bilva, your business becomes our responsibility.
- Who are we
You scale the business'
We Support.
Bilva Infotech Pvt Ltd is a fast-growing BPO service provider based in Mysuru, offering reliable customer support, rider support, and business process solutions for forward-thinking companies.
- A strong workforce
- Structured processes
- Experienced leadership
- Ethical & transparent business practices
Trust
We build long-term confidence through clear communication.
Integrity
We operate with honesty, transparency, and accountability.
Values that drives
Bilva
Customer Focus
Every interaction is guided by empathy and service excellence.
Teamwork
We collaborate, support, and grow together as one team.
Employee Empowerment
We provide learning, growth, and recognition to our workforce.
- Our Core Values
Transparency in Every
Interaction
Trust
We build long-term confidence through clear communication.
Integrity
We operate with honesty, transparency, and accountability.
Customer Focus
Every interaction is guided by empathy and service excellence.
Employee Empowerment
We provide learning, growth, and recognition to our workforce.
Teamwork
We collaborate, support, and grow together as one team.
The Bilva approach
Our approach ensures smooth onboarding, predictable outcomes, and service delivery that scales with your business.
Stage 1
Requirement Discovery
We analyze your support needs, customer journey, volume patterns, and KPI expectations.
Tailored Proposal
You receive transparent pricing and a staffing model aligned to your operational goals and SLAs.
- Discovery Call
- Tailored Proposal
Stage 2
Prepare & Launch
Onboarding & Training
We conduct detailed knowledge transfer, platform access setup, and agent readiness sessions.
Go-Live Execution
Your support operation launches with real-time monitoring, Q&A supervision, and immediate feedback loops.
- Workflow Setup
- Go-Live Execution
Stage 3
Optimize & Scale
Continuous Reporting
Daily/weekly performance reports on SLAs, AHT, CSAT, ticket patterns, and quality metrics.
Ongoing Optimization
We refine workflows, improve efficiency, and scale your team based on demand and business growth.
- Performance Insights
- Optimization & Scalability
- Our Services
Delivering reliable,
round-the-clock support
Inbound & Outbound Support
Handle customer queries and calls efficiently, ensuring prompt responses and satisfaction.
Rider Support
Dedicated assistance for last-mile delivery and logistics platforms.
Chat & Email Support
Real-time chat and professional email handling for seamless communication.
Order Management
Track, update, and resolve order-related issues with precision.
24×7 Service Delivery
Around-the-clock support for global operations and client needs.
Ticket Resolution
Efficiently resolve customer issues through structured ticketing systems.
- Our Expertise
Industries We Serve
Tailored support solutions for businesses across multiple domains.
- Food Delivery
- Hyperlocal Logistics
- Ride-Hailing Platforms
- Last-Mile Delivery
- E-Commerce
- Aggregator Platforms
- Our Expertise
Industries We Serve
Tailored support solutions for businesses across multiple domains.
- Hyperlocal Logistics
- Food Delivery
- Last-Mile Delivery
- Ride-Hailing Platforms
- Aggregator Platforms
- E-Commerce